Frequently asked questions.

No. OYA pairs to your phone over Bluetooth, so pulling the loop with one hand sets everything off on the spot, with nothing to unlock and no app to open. Your phone only needs to sit within Bluetooth range for the SOS call and the location message to your contacts.

With the loop pushed down, OYA sits idle: the alarm only fires once you pull the loop firmly all the way up, which no amount of jostling in a bag will do. If it ever does go off, push the loop back down within 6 seconds: the siren stops and no call goes out. After that, your paired phone’s SOS has started and is handled on the phone. The side button never sounds the siren: a single press only turns on the light, and it takes five quick presses to start a discreet call, with no siren, through the paired phone.

It does. The 130 dB alarm (measured at 30 cm) and the flashlight run entirely on their own: no phone, no app, no signal. Pair a compatible phone once and set up its SOS when you want OYA to trigger it: the phone then calls the emergency services and sends your position to your emergency contacts.

A budget alarm makes a noise, and so does OYA, at 130 dB measured at 30 cm. The difference is what comes with it: paired with your phone, it triggers the phone’s native SOS, which calls for help and sends your position to the people close to you. On top of that come 30 days to change your mind, a 3-year warranty and dispatch from France, with free delivery in France from 2 OYA. No subscription is added later.

It does not promise that passers-by will come running. What it produces is attention: a quiet scene turns loud, and a few seconds of hesitation give you time to get away. If your phone is paired, emergency services and your contacts are alerted at the same moment. OYA adds a layer of safety without replacing 112.

On the keyring you already take with you: your keys are in your hand at the moment you get home. OYA weighs 65 g and clips on with its gold clip, supplied in the box. At the bottom of a bag it would take longer to reach.

No, one is enough. Bundles are there to equip the people close to you as well: buy several and each one costs less, with the price worked out for you as you choose.

It asks something else of you: reaching it, aiming it, and not having it taken off you. Carrying it is also restricted, or banned, depending on the country. OYA asks for one movement, hurts nobody and falls under no carrying rule.

What you are allowed to carry for self defence.

Where others ask you to install an app, create an account or pay monthly, OYA starts with one object and the SOS your phone already has. No subscription, no OYA account, and your position never goes through us: one pull makes noise, calls for help and sends your position to the people you chose.

For anyone who sometimes travels, walks, trains, studies or works on their own, late at night or in places they do not know well. If you have ever wished for a bit more reassurance on the way home, it was made for you.

Whenever you feel unsafe or face immediate danger. It exists to turn heads and bring people to your side quickly. It adds a layer of safety rather than replacing the emergency services, so call 112 as well whenever you can.

No. There is nothing from OYA to wait for or install. Pair the device over Bluetooth, turn on Emergency SOS on your phone and add your emergency contacts there. After that, one pull uses the phone’s native SOS to call the local emergency number and send your position to those contacts.

The alarm hits 130 dB measured at 30 cm. The sharpness is deliberate: enough to throw someone off nearby and to pull eyes from the far side of a street, a platform or a car park.

The battery runs the siren for around 90 minutes without stopping on a full charge, and the device lasts about six months of use between charges. It recharges over USB-C with the cable in the box, so make charging it part of the same routine as the device you carry every day.

No. OYA is not waterproof and carries no ingress protection rating. Keep it away from water, and if it does get wet, dry it before charging it again.

About ten metres, depending on what is around you. If your phone drifts out of range the alarm still sounds, but with no Bluetooth link, neither the call nor the location message goes out.

It is a very loud sound, to keep away from ears. Set OYA off at arm’s length, never against an ear, yours or anyone else’s, and keep it out of reach of young children, who can set it off on their own.

Yes. A personal alarm makes a sound and is not a weapon in any European Union country: no permit, no registration and no minimum age to buy or carry one. On a plane it travels in the cabin and never in the hold, because of its lithium battery.

The siren and the light go off, but no call goes out: without a Bluetooth link, OYA cannot start your phone’s SOS. Nothing goes out later either: when you are back in range, OYA reconnects on its own without sending a delayed alert. For the call to be able to go out, keep your phone on you.

OYA pairs over Bluetooth. When you pull the loop, your phone receives the signal and its native SOS dials the emergency number for the country you are in.

They are the emergency contacts stored on your phone. When the phone’s SOS runs, it can send them a message with your position, depending on the settings you turned on.

No. The alarm and flashlight work offline, and the SOS call and location message use your phone’s own emergency settings. There is no account, subscription or extra install.

OYA pairs over Bluetooth and relies on the emergency call built into the phone, with no app. Any recent iPhone or Android phone works, and the setup guide covers both, screen by screen. Without a phone, the alarm and the flashlight work anyway.

You do it once. You pair OYA over Bluetooth, turn on the phone’s emergency call, then choose who to alert. The setup guide shows every screen, on iPhone as on Android.

Turn on your phone’s Bluetooth, then hold OYA’s side button until it beeps: it is ready to be found. In the Bluetooth list, tap “SOS Personal Alarm”. All that is left is to turn on your phone’s emergency call and choose your contacts, which the setup guide shows screen by screen.

Open the setup guide

Look for “SOS Personal Alarm”: that is the name of the module inside, and it is your OYA. If it does not show up, check that your phone’s Bluetooth is on, keep OYA close by, and hold the side button again until it beeps. Still nothing? Charge it over USB-C, then try again.

No. Pairing is done once: after that, OYA and your phone find each other on their own whenever they are in range, with nothing to open.

Pairing links OYA to the phone, but it is the phone’s SOS that makes the call. Check that the emergency call is turned on in its settings, and that your emergency contacts are saved there: those are steps 2 and 3 of the setup guide.

Open the setup guide

The siren and the light still work: they need neither the phone nor a network, only OYA’s own battery. The emergency call and the location message, on the other hand, need Bluetooth on and the phone within range.

Go through the three steps of the setup guide again on the new phone: pairing, emergency call, contacts. It takes a few minutes.

Open the setup guide

No: one OYA pairs with one phone at a time. For someone close to you to be alerted, there is no need to pair their phone: save them among the emergency contacts on the paired phone, which can send them a message with your position when the SOS runs, depending on your settings.

OYA lets you know when the link comes back, and you can check at any time in your phone’s Bluetooth settings, where “SOS Personal Alarm” shows as connected. If it does not show as connected, bring it closer to the phone and check that Bluetooth is on.

No, the effect is negligible: OYA uses Bluetooth Low Energy, so staying paired all the time takes very little from your phone’s battery. Keep Bluetooth on, then: it is what lets the SOS go out when you pull the loop.

In France, three options: La Poste tracked delivery, €2.90 for a single OYA and free from 2 OYA per order; a Colissimo pickup point, €5.90 for a single OYA and also free from 2 OYA; Express 48 h, €5.90 per order. Elsewhere in the European Union, allow €9.00 for a single OYA and €10.60 to €14.60 from 2 OYA depending on the country; to Switzerland, €11.60 per order. The rate for each country is on our Shipping & Returns page.

By tracked delivery, your order leaves France within 24 working hours and arrives in 48–72 h in France, 3 to 5 working days in the other countries. By Express 48 h, in France, an order placed before 2 pm on a working day ships the same day and most often arrives within 48 hours. The moment your parcel is on the road, a tracking email lets you follow it to your door.

Yes. Payment is handled by our payment provider, never by us: your card details do not reach us.

OYA is a French brand, born in Paris. The device is assembled by a partner factory abroad, then shipped from France. Every device is finished then checked before it leaves.

Only to Switzerland for now, at a flat rate shown before you pay; customs duties, Swiss VAT and clearance fees may be charged to you on delivery. Is your country missing? Write to contact@oya-alert.com: we open new destinations as we go.

A tracking email reaches you the moment your parcel leaves France, so you can follow it to your door. You can also look it up on our order tracking page with your email address and order number, with no account to create.

Track your order

Visa, Mastercard, American Express, Apple Pay, Shop Pay, PayPal and Klarna, as offered on the checkout page. Payment is taken when you order and handled by our payment provider: your card details never reach us.

No. There is no customer account to create and no password to remember: your email address and your order number are enough to follow your order. The device itself needs no account either.

Follow it first with the tracking email. Still nothing? Write to contact@oya-alert.com with your order number. If we miss the dispatch date we gave you, you can set a further reasonable period, then cancel and get every sum back within 14 days.

Yes. Your order confirmation email has a button that opens your invoice online, in your name, and from there you can print it or save it as a PDF.

As long as your parcel is not being prepared, the “Cancel my order” button in your order confirmation email cancels your order, with a full refund to your payment method. Orders leave quickly, within 24 working hours, and the same day by Express 48 h: if the button is not there or tells you it is too late, write to contact@oya-alert.com. Once the parcel has arrived, you can still change your mind: you have 30 days to tell us about a return, beyond the 14-day cooling-off period the law gives you.

Yes. You have 30 days from the day the parcel lands to tell us, then 14 more to send it back. You are free to unpack OYA and try it, exactly as you would in a shop. Write to contact@oya-alert.com first and we will get it moving.

Send your order details to contact@oya-alert.com and we will take you through the next steps. Writing first is a courtesy rather than a condition: it spares your parcel a detour. Returns go to: ALTHIR GROUP, 34 rue du Vallon Torey, 69160 Tassin-la-Demi-Lune, France.

Return postage is on you, unless the parcel arrived damaged or faulty.

The money goes back to the payment method you used within 14 days of the day you told us you were returning the order. Nothing arrived after that? Write to contact@oya-alert.com and we will chase it up.

Yes. Ordering from the EU, you have 14 days from receiving the parcel to cancel without giving any reason, and 14 more to send it back. Our 30-day promise extends that period, on the same terms. Get in touch at contact@oya-alert.com and we will arrange it.

Tell us the moment you notice. Send your order number to contact@oya-alert.com with a photo if you can manage one, and we will arrange a replacement or a refund straight away.

Three years from delivery: that is the OYA commercial warranty, at no cost. It comes on top of the legal guarantees, which you keep in full: the legal guarantee of conformity, two years, and the guarantee against hidden defects.

Manufacturing defects and breakdowns of the device in normal use. If the defect is confirmed, we repair or replace your OYA and pay the return postage. Breakage, knocks, a dip in water (OYA is not waterproof) or a device that has been opened are not covered.

Write to contact@oya-alert.com with your order number and a few words about what is happening. Photos or a short video help a great deal. We take it from there.

Yes, though a confirmation email, a receipt or an order number is enough to start.

contact@oya-alert.com is the quickest route to the team. You can also message us on Instagram or TikTok (@oya.alert).

ALTHIR GROUP, the French company behind the OYA brand, which ships it from Tassin-la-Demi-Lune, near Lyon. Its SIRET number and full details are in the legal notice, and contact@oya-alert.com will answer you.

To place an order you must have reached the age of majority in your country, or hold the consent of a parent or guardian. Younger people are welcome to carry OYA once a guardian agrees.

Only the trusted contacts you picked, and only while an alert is running. Nothing is followed in the background: your position stays yours until you choose to send it out, and it is never sold or turned into advertising.

Yes. On a call to 112, your position reaches the emergency services on its own so operators can find you quickly. They can confirm it with you and ring back if the line drops.

We gather what it takes to get your order to your door and answer you: contact and delivery details, payment information handled by our provider, order history and support messages. It goes towards filling orders, returns, support, site security and, only where you asked for it, sending you news by email.

No. We never sell personal data. The audience and ad measurement tools (Google Analytics, PostHog, Pinterest, Meta, Shopify) only load if you accept them in the cookie banner. Your details reach only the parties an order needs: our payment provider, the carrier and our hosting provider, each bound to use them for nothing else.

Write to contact@oya-alert.com and we will help you read, correct, erase or export your personal information, or narrow the use we make of it, free of charge and within one month. Should our reply leave you unsatisfied, the CNIL is there for that. To stop marketing emails, the unsubscribe link at the foot of any message does the job.

No. OYA has no app, no account, no GPS and no SIM card: the device gathers, stores and sends no personal data. It is your phone that calls the emergency services and alerts the contacts you saved in it.