Shipping & Returns

Where we deliver

Delivery is free in France from 2 OYA per order, by La Poste tracked delivery or at a Colissimo pickup point; Express 48 h is always charged. For a single OYA, a flat rate is added, shown before you pay.

To Belgium, by tracked delivery: €9.00 for a single OYA, €10.60 from 2 OYA per order.

To Austria, Germany, Luxembourg and the Netherlands: €9.00 for a single OYA, €11.40 from 2 OYA per order.

To Italy, Portugal and Spain (excluding the Canary Islands, Ceuta and Melilla): €9.00 for a single OYA, €12.90 from 2 OYA per order.

To Ireland and the other countries of the European Union: €9.00 for a single OYA, €14.60 from 2 OYA per order. These are Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia and Sweden.

To Switzerland: €11.60 per order, whatever the number of OYA. Switzerland is not part of the European Union and the parcel leaves without customs clearance: customs duties, Swiss VAT and clearance fees may be charged to you on delivery.

Your country is not on that list? Write to us: we open new destinations as we go.

Delivery cost and times

La Poste tracked delivery, in France: €2.90 for a single OYA, free from 2 OYA per order. Your order ships within 24 working hours and is received in 48–72 h.

Express 48 h, in France: €5.90 per order, whatever the number of OYA. An order placed before 2 pm (Paris time) on a working day ships the same day and is most often received within 48 hours.

Colissimo pickup point, in France: €5.90 for a single OYA, free from 2 OYA per order. Your parcel is ready at the chosen point in 2 to 4 working days.

Outside France, your order ships within 24 working hours and is received in 3 to 5 working days, at your country’s rate shown above, once per order. Either way, the total you see before you pay is the one you are charged.

Orders are packed and sent out from France, in Tassin-la-Demi-Lune. The moment your parcel leaves, a tracking email lets you follow it to your door.

If delivery runs late

We name a dispatch date so you can hold us to it. Should we miss it, write to us and set a further period that is reasonable in the circumstances. If that period runs out with the parcel still unsent, you are entitled to cancel the order.

Where the date mattered to you and you told us so, or where we have said we cannot deliver at all, you may cancel straight away without setting any further period.

On cancelling, we give back every sum you paid, within 14 days of the day you told us. This is what French consumer law grants you (articles L216-6 and L216-7 of the Consumer Code), and nothing on this page takes it away.

30 days to change your mind

Your OYA does not suit you? You have 30 days from the day the parcel lands to tell us you are returning it, without giving any reason. That is our own commitment: it goes beyond the 14-day cooling-off period set by law, described below, which stays fully yours.

Once you have told us, you have 14 days to send the parcel back. The conditions are the same as for the legal cooling-off period, from the first day to the thirtieth.

You are free to unpack your OYA and try it, exactly as you would in a shop. Handling that goes further than checking how it works may reduce the refund; sent back complete, in its packaging, it is refunded in full.

Return postage is on you, unless the parcel arrived damaged or faulty. Your order confirmation or receipt works as proof of purchase.

How it works, in four steps:

• Write to contact@oya-alert.com with your order number, within 30 days of delivery.
• We reply within one working day with the return address. It is not a condition, but it helps us keep an eye on the parcel.
• Send your OYA back within 14 days, ideally complete and in its packaging.
• We refund you as set out below.

Refunds

We refund every sum you paid, standard shipping included, to the payment method used for the order. The refund goes out no later than 14 days after the day you tell us you are returning it.

We may hold it until the parcel reaches us, or until you show it went out. Nothing landed after that? Write to us and we will chase it up.

EU cooling-off period

Ordering from the EU, you have 14 days from the day the parcel lands to cancel without giving any reason, and 14 more to send it back (articles L221-18 and following of the French Consumer Code). Our 30-day commitment extends that period, on the same terms.

An email saying so is enough, and the model withdrawal form below works just as well. Return postage is on you, unless the parcel arrived damaged or faulty.

Model withdrawal form

You are free to write in your own words. If a ready-made wording helps, copy the lines below into an email to us:

• To ALTHIR GROUP, 34 rue du Vallon Torey, 69160 Tassin-la-Demi-Lune, France, contact@oya-alert.com:
• I hereby give notice that I withdraw from my contract of sale for the following goods:
• Ordered on / received on:
• Name and address of the consumer:
• Date:

Damaged or faulty on arrival

Tell us the moment you notice. Send your order number, with a photo if you can manage one, and we will arrange a replacement or a refund straight away.

After that, your OYA is covered for three years by our commercial warranty, on top of the legal guarantees (including the legal guarantee of conformity). It is all set out in our Terms of Sale.