Shipping & Returns

Shipping

We deliver to France, Belgium, Luxembourg, the Netherlands, Germany, Austria, Ireland and Spain (excluding the Canary Islands, Ceuta and Melilla). If your country is not on that list, write to us: we open new destinations as we go.

Delivery is free, with no minimum order, tracked, to every country we serve. Nothing is added at the last step: the total you see before you pay is the one you are charged.

Orders are packed and sent out from France, and the delivery estimate for your destination shows at checkout. The moment your parcel leaves, a tracking email lets you follow it to your door.

Pre-orders

Where a colour is open for pre-order, the device has not been built yet and you are reserving one from the coming batch. The estimated dispatch date sits on the product page and in your order confirmation, and it is the date we work to.

Payment is taken in full when you place the order, not when the parcel leaves. That is what holds your place in the batch, and it is the only payment: nothing further is charged at dispatch.

You may cancel a pre-order at any point before it ships, for any reason at all, by writing to contact@oya-alert.com. We refund the whole amount to the payment method you used, within 14 days of your message.

Once the parcel lands, the ordinary rules apply unchanged: your 14 days to change your mind run from the day you receive it, never from the day you ordered. Waiting on a pre-order never eats into that period.

If delivery runs late

We name a dispatch date so you can hold us to it. Should we miss it, write to us and set a further period that is reasonable in the circumstances. If that period runs out with the parcel still unsent, you are entitled to cancel the order.

Where the date mattered to you and you told us so, or where we have said we cannot deliver at all, you may cancel straight away without setting any further period.

On cancelling, we give back every sum you paid, within 14 days of the day you told us. This is what French consumer law grants you (articles L216-6 and L216-7 of the Consumer Code), and nothing on this page takes it away.

Returns

You have 14 days from the day the parcel lands to tell us you are returning your order, then 14 more to send it back. Your order confirmation or receipt works as proof of purchase. Write to us first and we hand you a return address and keep an eye on the parcel: that is a courtesy, not a condition.

You are free to unpack OYA and try it, exactly as you would in a shop. Handling that goes further than checking how it works may reduce the refund, and sending it back complete, in its packaging, keeps the refund whole.

Refunds

The refund goes back to the payment method you used within 14 days of the day you told us you were returning the order, standard shipping included. We may hold it until the parcel reaches us, or until you show it went out. Nothing landed after that? Write to us and we will chase it up.

EU cooling-off period

Ordering from the EU, you have 14 days from the day the parcel lands to cancel without giving any reason, and 14 more to send it back. An email saying so is enough, and the model withdrawal form works just as well. Return postage is on you, unless the parcel arrived damaged or faulty.

Model withdrawal form

You are free to write in your own words, but if a ready-made wording helps, copy the lines below into an email to us:

• To SIBULCOD, 6 allée du Ruisseau de Ribbes, 69160 Tassin-la-Demi-Lune, France, contact@oya-alert.com:
• I hereby give notice that I withdraw from my contract of sale for the following goods:
• Ordered on / received on:
• Name and address of the consumer:
• Date:

Items that cannot be returned

A short list of things cannot come back, for reasons of hygiene, safety or law:

• Custom or personalised products
• Sealed personal care or hygiene items, once the seal is broken
• Hazardous materials, flammable liquids or gases

Damaged or faulty on arrival

Tell us the moment you notice. Send your order number and a photo if you can manage one, and we will arrange a replacement or a refund straight away.