Terms of Sale

Who sells

OYA is a French brand, born in Paris, of ALTHIR GROUP, a simplified joint-stock company registered under number RCS Paris 130 573 579, with its registered office at 8B rue Abel, 75012 Paris, France (EU VAT number FR23130573579). For any question, write to us at contact@oya-alert.com.

These terms apply to every order placed on oya-alert.com and paid on our checkout page by a consumer. They are available before payment, and placing an order means accepting the version in force on that day.

Age requirement

To place an order you must have reached the age of majority in your country, or hold the consent of a parent or guardian. Younger people are welcome to carry OYA once a responsible adult agrees.

The product

OYA is a personal alarm that clips onto a keyring. Its siren reaches 130 dB measured at 30 cm. It is shipped from France, by tracked post.

Its main characteristics (dimensions, weight, battery life, how it works with your phone) are set out on its product page: read it before ordering, and write to us if anything is unclear.

Conformity with EU standards

OYA carries the CE marking. It has passed the tests required by the European directives on radio equipment (RED) and electromagnetic compatibility (EMC), as well as those of the RoHS directive, which restricts hazardous substances in electronic devices.

Its lithium battery has passed the UN 38.3 test, which governs the transport of lithium batteries.

These tests were carried out in March 2026 by the Shenzhen HUAK Testing Technology laboratory, on the device under its factory reference LLF-253SOS. The reports carry the following references.

• Radio (Bluetooth): ETSI EN 300 328 V2.2.2, report HK2603100279-2ER of 31 March 2026
• Electromagnetic compatibility: ETSI EN 301 489-1 and EN 301 489-17, report HK2603100279-1ER of 31 March 2026
• Electrical safety: EN IEC 62368-1:2024, report HK2603100279-1SR of 31 March 2026
• Exposure to radio waves: EN 62479:2010, report HK2603100279-2EH of 31 March 2026
• Hazardous substances (RoHS): report HK2603100159-1RR of 13 March 2026
• Battery: UN 38.3 tests passed, report TSZ26ET032A01-01 of July 2026; lead, cadmium and mercury not detected, report TSZ26ET032A02-01 of 2 July 2026

Ordering

You choose your colours and your bundle, then go to checkout. Before you pay, the checkout page sums up the items, the total price and the delivery address, and everything can still be changed until the final confirmation.

The sale is concluded once payment is accepted, and a confirmation email sums it up straight away. Keep it: it is your proof of purchase.

Prices

Prices appear in euro and include all taxes: French VAT at 20% is included whatever the delivery country, so the price you see is the price you pay.

Delivery is free in France from 2 OYA per order, by La Poste tracked delivery or at a Colissimo pickup point; Express 48 h is always charged. For a single OYA, and to the other countries we serve, delivery costs are added, shown before you pay and set out below, under Delivery.

Plain pricing mistakes may be corrected, in which case affected orders are cancelled and refunded in full.

Payment

Payment is taken when you order, by one of the methods offered on the checkout page: Visa, Apple Pay, Mastercard, Shop Pay, PayPal, Klarna, American Express, Google Pay, iDEAL, Bancontact.

It is handled by our payment provider, and your card details never reach us.

Delivery

In mainland France, three options at checkout: La Poste tracked delivery (€2.90 for a single OYA, free from 2 OYA, shipped within 24 working hours and received in 48–72 h), Express 48 h (€5.90 per order, shipped the same day for an order placed before 2 pm on a working day, most often received within 48 hours) and a Colissimo pickup point (€5.90 for a single OYA, free from 2 OYA, ready in 2 to 4 working days).

To the other countries of the European Union, tracked delivery costs €9.00 for a single OYA, and from 2 OYA a rate set for each group of countries; it ships within 24 working hours and is received in 3 to 5 working days. To Switzerland, it costs €11.60 per order, Swiss customs duties extra. The countries we serve and the rate for each are set out in our shipping and returns policy.

The parcel travels at our risk until you, or the person you named, receive it. If it arrives damaged or never reaches you, write to us and we will put it right.

Right of withdrawal and 30-day returns

The law gives you 14 days from receipt to withdraw from the sale without giving a reason, then 14 more days to send the product back (articles L221-18 and following of the French Consumer Code).

We go further: you can tell us you are returning it up to 30 days after receipt, on the same terms. You then have 14 days to send the product back, return postage stays on you unless the product is damaged or faulty, and we refund you within 14 days, standard shipping included.

The steps and the model withdrawal form are set out in our shipping and returns policy.

Legal guarantees

Every order carries the legal guarantee of conformity, two years from delivery (articles L217-3 and following of the French Consumer Code), and the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code). Both cost you nothing, both are owed by us, and nothing written on this page takes them away.

Within those two years you may ask for your OYA to be repaired or replaced, and for a refund where neither works out. You do not have to prove the fault was there on delivery.

The guarantee against hidden defects can be claimed within two years of discovering the defect. It entitles you, as you choose, to a price reduction if you keep the device, or to a full refund if you return it.

OYA 3-year commercial warranty

On top of the legal guarantees, ALTHIR GROUP gives you a three-year commercial warranty on your OYA. It is free, included in the price.

Besides this commercial warranty, you are always entitled to the legal guarantee of conformity (articles L217-3 to L217-20 of the French Consumer Code) and to the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code), described above. The commercial warranty does not replace them or take them away: you can always rely on them, independently of it.

• Guarantor: ALTHIR GROUP, 8B rue Abel, 75012 Paris, France, reachable at contact@oya-alert.com.
• Duration: three years from delivery.
• What is covered: any manufacturing defect and any breakdown of the device occurring in normal use.
• What is not covered: breakage and damage from a knock or a fall, immersion in or prolonged contact with liquid (OYA is not waterproof), and a device that has been opened, taken apart or modified.
• How to claim: write to contact@oya-alert.com with your order number and a few words about the problem (a photo or a short video helps). If the defect is confirmed, we repair or replace your OYA at no cost, and we pay the return postage.
• Time out of use: if a repair covered by this warranty keeps your OYA out of use for seven days or more, that time is added to the warranty still to run.
• Territory: the warranty applies to devices bought on our site and delivered to one of the countries we serve, listed in our Shipping and returns policy.

Product safety

Under Regulation (EU) 2023/988 on general product safety, the manufacturer of OYA is ALTHIR GROUP, 8B rue Abel, 75012 Paris, France, reachable at contact@oya-alert.com. The OYA brand appears on the device.

The instructions for use and safety warnings (siren volume, non-replaceable lithium battery, not waterproof) are published on every product page, before purchase, and the setup guide walks through getting started.

A device that heats up, swells or goes off abnormally? Stop using it and write to us at contact@oya-alert.com. Should a warning or a recall become necessary, we would inform every buyer concerned directly, by email, as well as on this site.

End of life and recycling

OYA contains electronics and a battery: like any electrical equipment, it must not go out with household waste. Drop it off, battery included, at a collection point for electrical appliances (recycling centre or in-store collection bin), where it will be safely processed and recycled.

When you buy a new OYA, you can hand the old one over to us at no cost: write to us and we will tell you how to send it.

Safe and lawful use

OYA adds a layer of safety, it does not stand in for the emergency services. Reach for it whenever you feel unsafe or face immediate danger, and call 112 as well whenever that is possible. The alarm must never be used to harass, hurt or deliberately frighten anyone.

The calling and location features lean on your phone, its battery and network coverage. We cannot promise those third-party services are available at every hour.

Personal data

The OYA device collects no data. What the site collects when you order, why, and how to exercise your rights is set out in our privacy policy.

Governing law and disputes

French law governs these terms, without depriving you of the protection the law of your own country of residence grants you.

Write to us first: nearly everything is settled that way. Should a disagreement remain, a consumer in the EU may take it free of charge to a consumer mediator.

Changes

These terms may be updated as the product moves on. The version published on this page on the day of your order is the one that governs it.